Science Fitness
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FAQ's

Science Fitness from Nutrition Delivered Limited is a manufacturer and online retailer of endurance and recovery nutrition products

Who are Nutrition Delivered Limited?

Nutrition Delivered Limited are registered in Guernsey, company number 47631. Our registered address is Nutrition Delivered Limited, Po Box 191, Dorey Court, Admiral Park, Elizabeth Avenue, St Peter Port, Guernsey, GY1 4HW. Our VAT number is 936638292

How will my order be delivered?

You can chose your preferred delivery option; either within 5 working days standard delivery or Tracked Next Day delivery. Both options can be selected at the checkout. Details of the services are as follows:

Free Super Saver Delivery on all orders over £30
Delivery Time – Within 5 Working Days     

All UK mainland orders over £30 can select our Free Super Saver delivery option. Orders will be delivered within 5 working days. So if you order your item on a Friday, you should receive your order by the following Friday. Under rare circumstances and during holiday periods, orders dispatched using this method can take a little longer so please allow 10 working days before contacting our customer service team. Dispatching orders via our super saver method, we will select the service which is most appropriate to the weight of your parcel. If we ship your parcel via our carrier then a signature will be required on delivery.

Standard Delivery on Orders under £30 - £1.99
Delivery Time 3-5 Working Days

All orders placed under £30 will be sent via our standard delivery method at a charge of £1.99 per order. Orders placed before 2pm Monday to Friday will be dispatched same day (subject to stock and availability) and will be delivered within 3-5 working days. Orders placed Saturday and Sunday will be dispatched Monday, with orders placed on a Bank Holiday being dispatched on a Tuesday.

As above, under rare circumstances and during holiday periods, orders dispatched using this method can take a little longer so please allow 7 working days before contacting our customer service team.

Express Services
We know that Sports Nutrition is an essential part of your training and competing regime. If you’ve run out and the race is the next day, don’t worry! Just select one of our express delivery options at checkout and we will get your delivery to you faster than Jonny Brownlee driving a rocket!

Next Working Day - £6.99
Available on all orders placed before 2pm, subject to stock and availability. The majority of our orders are delivered before 5.30pm, although a small amount can be delivered up to 7.30pm, especially during busy periods such as Christmas. Usually orders will be delivered Monday - Friday 9am - 5:30pm, excluding Public holidays. Any orders placed after 4pm on Friday, and all day Saturday and Sunday that choose next day delivery will be delivered on a Tuesday.

When will my order be dispatched?

All orders placed before 2pm will be dispatched same day. Orders placed after 2pm will be dispatched the next working day. Please see our terms and conditions for more details.

Do you ship internationally?

All our products can be shipped internationally although they must be paid for in pounds sterling

Questions about VAT?

VAT stands for value added tax, which is charged on goods sold by Sciencefitness.co.uk within the European Union (EU). In accordance with the laws governing members of the European Union, Sciencefitness.co.uk is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.

Unfortunately our checkout does not currently cater for reduction of VAT for orders places outside GB although we are happy to refund the VAT charged after your order has been dispatched.  To request a refund please email us, remember to include the order number with your request

What personal data do you store?

Please view our privacy policy to find out more 

How do I contact you? 

Email us at info@sciencefitness.co.uk, call us on or write to us at Science Fitness, Millennium Road, Skipton, North Yorkshire BD23 2TZ. 

Returns and Refund Policy

We guarantee your satisfaction with our Products and if, for any reason, you are not satisfied with any Product(s) you purchase, we offer a full 'no quibble' refund or exchange policy.

We will usually refund the money paid via the method you originally used as soon as possible after request. 

Products returned by you for any reason will be refunded in full or exchanged for the same or an alternate product of equivalent value.

If you change your mind...

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at VitSupermarket, we'll issue a full refund for the product to your original payment method.

Please return the product to us at the address below stating the reason for refund, please include your order number in the letter. Science Fitness, Millennium Road, Skipton, North Yorkshire BD23 2TZ.

We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

If the item is faulty...

If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone or email to inform us within 30 days of receipt and we will arrange a refund or replacement.

We will advise you how to send the item back to us. It is important to obtain a proof of posting certificate and a receipt from your Post Office and retain it until we confirm receipt of your order. We will refund any delivery charges you have paid for this return. If the item is large we may send a courier in to collect.

For help with items later than 30 days after purchase please contact us by telephone or email for more information.

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